Managing calls with spreadsheets was only a short term solution. A database application that helped manage the current operation was needed to ready the business for future growth. After looking for an off-the-shelf call centre system, and finding nothing was available that would provide a flexible solution, OfficeScape knew that only a bespoke system would meet their specific requirements. Allowing a supervisor to assign calls to operators was crucial to managing the thousands of calls required to be made. Managing the status of calls was also important and of course the outcome of calls and whether a call back was required and at what date. When an operator logs in, they should only see calls that have been assigned to them by the supervisor. Remote working from home is also a requirement of the new system. The system was required to be up and running within just 6 weeks.

Amethyst Systems were able to build a fully bespoke web application that fulfilled all the requirements and meet the