Wincanton – Case Study

Wincanton is a European leader in the design and delivery of advanced supply chain solutions.

The Challenge

As part of Wincanton’s contract to provide delivery services throughout the UK and Ireland to a leading UK carpet manufacturer, a solution was required to improve efficiency and customer service. A specific requirement to improve the Proof Of Delivery service was identified as a key requirement of the solution.

The Solution

Amethyst Systems’ Delivery Management System (DMS) was chosen as the basis for the solution. Amethyst Systems built in additional functionality to reflect the specific requirements of both Wincanton and its customer and in particular built a comprehensive suite of KPI reports available on the client’s DMS website and through targeted automated emails.

The CN3 devices are loaded with Amethyst’s DMS software, which enable Wincanton’s drivers operating out of 12 separate locations to carry out and record vehicle checks in line with legal requirements, download a route and carry out deliveries and collections with barcode scanning of products, full POD Signature capture and delivery failure reporting.

This enables Wincanton and its customer to oversee the completion of deliveries in real-time.

Key Benefits

The DMS website and database is fully hosted and supported by Amethyst Systems. The solution has enabled Wincanton to improve vastly on the previous paper-based system for capturing PODs and to reap the benefits from having a detailed overview of all deliveries in realtime as data is sent from the PDAs via GPRS/Edge.

  • Enhances driver support throughout the delivery process.
  • Assists in the reduction of delivery failures.
  • Improves the POD/POC process and associated clerical practices.
  • Provides the facility for VOSA compliant vehicle checks.
  • Enables much improved delivery visibility and performance measurement, including:
    • Automatic Notification of Routes Falling Behind the Planned Timings
    • Day, Week, Period and Annual operating Statistics
    • Delivery Time Window Analysis
    • Drop Sequence Analysis
    • Tracking of Product Returns
    • Monitoring and analysis of delivery failures
    • Fuel and Distance Analysis

“Throughout this project Amethyst Systems have fully embraced and adhered to the promise that Wincanton makes to its customers by delivering everything that has been asked of them first time, on time, in full and at the agreed cost.” – Rob Compton, Project Manager, Wincanton

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