Wincanton – Case Study

Wincanton is a European leader in the design and delivery of advanced supply chain solutions.

The Challenge

As part of Wincanton’s contract to provide delivery services throughout the UK and Ireland to a leading UK carpet manufacturer, a solution was required to improve efficiency and customer service. A specific requirement to improve the Proof Of Delivery service was identified as a key requirement of the solution.

The Solution

Amethyst Systems’ Delivery Management System (DMS) was chosen as the basis for the solution. Amethyst Systems built in additional functionality to reflect the specific requirements of both Wincanton and its customer and in particular built a comprehensive suite of KPI reports available on the client’s DMS website and through targeted automated emails.

The CN3 devices are loaded with Amethyst’s DMS software, which enable Wincanton’s drivers operating out of 12 separate locations to carry out and record vehicle checks in line with legal requirements, download a route and carry out deliveries and collections with barcode scanning of products, full POD Signature capture and delivery failure reporting.

This enables Wincanton and its customer to oversee the completion of deliveries in real-time.

Key Benefits

The DMS website and database is fully hosted and supported by Amethyst Systems. The solution has enabled Wincanton to improve vastly on the previous paper-based system for capturing PODs and to reap the benefits from having a detailed overview of all deliveries in realtime as data is sent from the PDAs via GPRS/Edge.

  • Enhances driver support throughout the delivery process.
  • Assists in the reduction of delivery failures.
  • Improves the POD/POC process and associated clerical practices.
  • Provides the facility for VOSA compliant vehicle checks.
  • Enables much improved delivery visibility and performance measurement, including:
    • Automatic Notification of Routes Falling Behind the Planned Timings
    • Day, Week, Period and Annual operating Statistics
    • Delivery Time Window Analysis
    • Drop Sequence Analysis
    • Tracking of Product Returns
    • Monitoring and analysis of delivery failures
    • Fuel and Distance Analysis

“Throughout this project Amethyst Systems have fully embraced and adhered to the promise that Wincanton makes to its customers by delivering everything that has been asked of them first time, on time, in full and at the agreed cost.” – Rob Compton, Project Manager, Wincanton

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White Arrow Logistics

"Amethyst Systems have fulfilled our IT requirements in an amazingly short time frame, the support we have had during the implementation of the system and on-going has been invaluable in helping us meet our customer commitments."

Stephen Creek
Operations Manager, White Arrow Logistics Ltd

Retail Oracle

“The new survey application developed by Amethyst provides us with the ability to conduct multiple site surveys with ease. Our customers are very impressed with their ability to view survey results online through their own secure login.” Craig Bennett, Director – Sigma Group.

Ramsdens Solicitors

“Ramsdens solicitors had grown over the years and so did our deeds database! Unfortunately, we only had access to the database for a single user so we employed Amethyst to take it from a single user access solution to a user-friendly web interface to service 150 staff using Microsoft core web and database technologies. We are very pleased with the work and the new solution even had some bells and whistles that we hadn’t thought about.” – Jamie Watson, IT Manager, Ramsdens Solicitors.


“Amethyst Systems have again quickly delivered a simple, responsive and effective application. Our new software greatly helps us to manage our many energy efficiency projects and provides clients with immediate access to their project(s) status. The reporting suite helps to effectively view project status (Gantt chart) and also shows ROI to clients.” – Patrick Haslam, Programme Manager, Sigma.


“Amethyst Systems has exceeded our expectations and delivered a fantastic system, on time and over specification. This system is invaluable to us and will underpin the sales and marketing activity of over 30 sales people, 250,000 prospects and 15,000 customers. I can’t recommend Amethyst Systems attitude, approach and delivery highly enough.” Andy Greening, Managing Director – OfficeScape Ltd.

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